Customer care

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Call us

100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

Faqs

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Pour une connexion Internet a la maison rapide et fiable

Bénéficiez de services Internet à domicile rapides, fiables et abordables, conçus pour vous permettre de rester connecté à tout moment et en tout lieu.

La Fibre

Regarder un film ou une série, passer vos appels en visio, télécharger vos fichiers, jouer en réseau. Tous vos usages à toute vitesse, en même temps et sans interruption

Besoin de plus ? Découvrez nos forfaits Appels, SMS & Internet

Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.

Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

  • You can call the Customer Care Agent by dialing 100. Tigo Pesa agent will confirm if your transaction has been successful or not and assist immediately.
  • Or you can do a self-reversal by Dial 150 *150*01#
    • Choose option 6, Self-Care (My Account)
    • Select Number 1, Transaction Reversal
    • Choose the transaction you want to reverse from a list by selecting a number.
    • Input your Tigo Pesa PIN to confirm.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Appels vers Arabie Saoudite

Appels vers Cote d'Ivoire, Ghana, Sénégal

Appels vers Canada,USA,Chine, Inde,Royaume Uni

Appels vers Bénin et Nigéria

Pack available for France

Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

Pack available for UK, Germany, Ireland, Norway, Turkey

Pack available for SA, Mozambique, Angola, Botswana

Pack available for Zambia, Malawi, Zimbabwe

Pack available for Ghana and Nigeria

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Critères d'éligibilité

  • Ancienneté GSM: Avoir fait 6 mois sur le réseau Togocom
  • Ancienneté MFS: Au moins 3 mois (compte créé avec au moins une transaction de débit initié par le client)
  • Catégorie KYC: KYC 2 uniquement
  • Âge du Client: Avoir 21 ans ou plus
  • Valeur Client: (Telco + MFS) : Au moins 3000F/mois sur les 6 derniers mois
  • Usage MFS: Montant cumulé des transactions entrantes sur les 3 derniers mois >= au montant du crédit
  • Prêt en cours: Client non éligible si prêt GSM ou MFS en cours
  • Liste noire: Client non éligible si présent dans la liste noire (un arnaqueur par exemple)

Règles de gestion

  • Le client ne peut avoir deux crédits simultanés
  • Le client bénéficie d’un bonus data à chaque paiement
  • En cas de non-paiement, le client dispose d’un délai de grâce de 3 jours
  • Le téléphone est bloqué à la fin du délai de grâce
  • Pendant la durée du blocage, le client a accès aux services minimum suivants:
    • Consulter ses SMS
    • Effectuer un dépôt TMoney
    • Appeler le service Client
  • Le téléphone n’est débloqué que lorsque le client s’acquitte de tous ses impayés
  • Après déblocage, le client dispose de tous les services et fonctionnalités du téléphone

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