Customer care

Lorem ipsum dolor sit amet consectetur. Lorem ipsum dolor sit
amet consectetur.

Call us

100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

Faqs

Have a question

Follow us

Join our social community

Customer Care

We are here to help 24/7

Customer care

We are here to help you anytime

Call us

100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

Faqs

Have a question

Visit us

At a Store near to you

Chat WhatsApp with our customer care agent

Call our customer service number

Send us an email and we will get back to you.

Latest News

Tigo set to ease parking congestation in Dar es Salaam.

March 22, 2024
Dar es Salaam. 15th June, 2022. Tanzania’s leading digital lifestyle company, Tigo Tanzania, is excited to announce the launch of Lipia Parking Kwa Tigo

Tigo owners hold media forum to outline future plans to fuel telecommunications growth in Tanzania.

February 22, 2024
Tanzania’s leading digital lifestyle company, Tigo, has today held a media forum with journalists from reputable media outlets to connect..

Tigo in partnership with Azania Bank launch Bustisha, an overdraft facility for Tigo Pesa customers.

February 22, 2024
Tanzania’s leading digital lifestyle company, Tigo, has partnered with Azania Bank to launch an overdraft product dubbed Bustisha which will enable Tigo Pesa customers

FAQs

Need some answers? We got you covered. Here are some frequently asked questions.
Tigo service whereby Tigo prepaid subscribers can transfer Data balance to another Tigo Prepaid subscriber.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

  • You can call the Customer Care Agent by dialing 100. Tigo Pesa agent will confirm if your transaction has been successful or not and assist immediately.
  • Or you can do a self-reversal by Dial 150 *150*01#
    • Choose option 6, Self-Care (My Account)
    • Select Number 1, Transaction Reversal
    • Choose the transaction you want to reverse from a list by selecting a number.
    • Input your Tigo Pesa PIN to confirm.
Tigo Fiber is eligible to all customers residing in Mbweni.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Trouvez un magasin près de chez vous

Visitez nos sites pour un service personnalisé, des démonstrations de produits et des offres exclusives.

Appels vers Arabie Saoudite

Appels vers Cote d'Ivoire, Ghana, Sénégal

Appels vers Canada,USA,Chine, Inde,Royaume Uni

Appels vers Bénin et Nigéria

Pack available for France

Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

Pack available for UK, Germany, Ireland, Norway, Turkey

Pack available for SA, Mozambique, Angola, Botswana

Pack available for Zambia, Malawi, Zimbabwe

Pack available for Ghana and Nigeria

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Critères d'éligibilité

  • Ancienneté GSM: Avoir fait 6 mois sur le réseau Togocom
  • Ancienneté MFS: Au moins 3 mois (compte créé avec au moins une transaction de débit initié par le client)
  • Catégorie KYC: KYC 2 uniquement
  • Âge du Client: Avoir 21 ans ou plus
  • Valeur Client: (Telco + MFS) : Au moins 3000F/mois sur les 6 derniers mois
  • Usage MFS: Montant cumulé des transactions entrantes sur les 3 derniers mois >= au montant du crédit
  • Prêt en cours: Client non éligible si prêt GSM ou MFS en cours
  • Liste noire: Client non éligible si présent dans la liste noire (un arnaqueur par exemple)

Règles de gestion

  • Le client ne peut avoir deux crédits simultanés
  • Le client bénéficie d’un bonus data à chaque paiement
  • En cas de non-paiement, le client dispose d’un délai de grâce de 3 jours
  • Le téléphone est bloqué à la fin du délai de grâce
  • Pendant la durée du blocage, le client a accès aux services minimum suivants:
    • Consulter ses SMS
    • Effectuer un dépôt TMoney
    • Appeler le service Client
  • Le téléphone n’est débloqué que lorsque le client s’acquitte de tous ses impayés
  • Après déblocage, le client dispose de tous les services et fonctionnalités du téléphone

Sorry !

We are currently not selling online. You can
visit our stores